Privacy Policy
This Privacy Policy explains how PropertyDonkey ("PropertyDonkey","we","us", or "our") collects, uses, discloses, stores, and protects personal data when you access or use our websites, applications, tools, services, and related features (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Scope and Application
This Privacy Policy applies to:
- Visitors to our websites
- Registered users (buyers, sellers, landlords, tenants)
- Licensed real estate agents and agencies
- Business partners and service providers
- Any individual whose personal data is processed through the Platform
This Policy should be read together with our Terms & Conditions. In the event of inconsistency, this Privacy Policy governs matters relating to personal data.
2. Personal Data We Collect
We may collect the following categories of personal data, depending on how you interact with the Platform.
2.1 Information You Provide Directly
- Full name
- Email address
- Mobile number
- Login credentials
- Profile information
- Property preferences or enquiries
- Messages, feedback, or communications
- Identity or licence details (for agents, where required)
- Billing and transaction information
2.2 Information Collected Automatically
- IP address
- Device and browser information
- Operating system
- Usage data (pages viewed, actions taken, timestamps)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
- Real estate agencies or partners
- Referral users (where permitted)
- Payment service providers
- Identity or verification service providers
- Analytics or fraud-prevention partners
3. Purposes of Collection and Use
We collect and use personal data for the following purposes:
- To provide, operate, and maintain the Platform
- To create and manage user accounts
- To facilitate property listings, enquiries, and communications
- To enable co-broker, collaboration, and agent tools
- To process payments and usage entitlements
- To manage platform credits, rewards, or incentives (where applicable)
- To improve platform performance, security, and user experience
- To detect, prevent, or investigate fraud or misuse
- To comply with legal and regulatory obligations
- To communicate service updates, notices, or support messages
We do not sell personal data to third parties.
4. Disclosure of Personal Data
We may disclose personal data only where necessary and on a limited basis, including to:
- Other users (e.g. enquiry or listing communications)
- Licensed agents or agencies involved in a transaction
- Payment processors and financial service providers
- Cloud hosting, infrastructure, and technology providers
- Analytics, security, or fraud-prevention partners
- Professional advisers (legal, accounting, compliance)
- Government authorities where required by law
All third parties are required to process personal data in accordance with applicable data protection laws.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core platform functionality
- Remember preferences and sessions
- Analyse usage patterns
- Improve performance and security
You may manage or disable cookies through your browser settings. Certain features may not function properly without cookies.
6. Data Retention
We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, required by legal, regulatory, or business obligations, or needed to resolve disputes or enforce agreements.
Data may be anonymised or aggregated for analytical or statistical purposes.
7. Data Security
We implement reasonable administrative, technical, and organisational safeguards to protect personal data, including:
- Access controls
- Encryption where appropriate
- Secure infrastructure and hosting
- Monitoring and audit practices
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. User Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Withdraw consent (where applicable)
- Request deletion of personal data
- Object to or restrict certain processing
Requests may be made via the contact details in Section 13. We may require verification before processing requests.
9. Third-Party Links and Services
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third parties. Users should review the privacy policies of those third parties independently.
10. International Data Transfers
Personal data may be stored or processed outside Singapore where our service providers or infrastructure are located. Where such transfers occur, we take reasonable steps to ensure an appropriate level of data protection consistent with applicable laws.
11. Children's Data
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If such data is identified, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be published on the Platform with a revised "Last Updated" date. Continued use of the Platform constitutes acceptance of the updated Policy.
13. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or personal data matters, please contact:
- PropertyDonkey
- Email: privacy@propertydonkey.com.sg
- Address:
